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NEW QUESTION # 21
When doing quality assurance and testing content, which of the options below should we be looking for?
Note: There are 3 correct answers to this question.
Answer: B,D,E
Explanation:
Quality assurance (QA) and testing of WalkMe content focus on ensuring that the content functions correctly, displays appropriately, and enhances the user experience without causing disruptions. The key aspects to check include:
* Content appears as expected(B): Verify that WalkMe content (e.g., SmartTips, ShoutOuts) displays with the correct text, styling, and positioning as designed in the Editor.
* Balloons are not blocking important site elements(C): Ensure that WalkMe balloons (e.g., Smart Walk-Thru steps or SmartTips) do not obscure critical UI elements, such as buttons or forms, to maintain usability.
* Smart Walk-Thru triggers work as expected(D): Confirm that triggers (e.g., clicks, page loads) initiate Smart Walk-Thru steps correctly, ensuring smooth guidance.
The other options are incorrect:
* Page load time under ten seconds(A) is a website performance metric, not a WalkMe QA responsibility.
* Website's background color matching corporate branding(E) is outside WalkMe's scope, as it pertains to the website's design.
Extract from Official WalkMe Documentation:
According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.4: Quality Assurance):
"During QA, verify that content displays correctly, balloons do not block critical UI elements, and Smart Walk-Thru triggers function as intended. These checks ensure a seamless user experience." The courseGetting Started with Building WalkMe Solutionsstates:
"QA involves confirming that WalkMe content appears as designed, does not obstruct important page elements, and that triggers for Smart Walk-Thrus execute reliably." Options B, C, and D are the correct aspects to focus on during QA.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.4: Quality Assurance.
WalkMe Editor User Guide, "Quality Assurance Best Practices" Section.
Course:Getting Started with Building WalkMe Solutions, Module 5: Testing and QA.
NEW QUESTION # 22
Which of the following is a way to initiate a Smart Walk-Thru? Note: There are 3 correct answers to this question.
Answer: B,D,E
Explanation:
Smart Walk-Thrus can be initiated in several ways to guide users through processes. The correct methods include:
* Normalink(A): A Normalink is a URL-based trigger that starts a Smart Walk-Thru when a user accesses a specific link or page.
* Auto-play(D): Auto-play initiates a Smart Walk-Thru automatically based on predefined rules, such as page load or user segmentation.
* Activate from the Menu(E): Users can start a Smart Walk-Thru by selecting it from the WalkMe Menu.
The other options are incorrect:
* Builder Assistant(B) is a tool for creating content, not initiating Smart Walk-Thrus.
* Survey(C) collects user feedback but cannot trigger a Smart Walk-Thru directly.
Extract from Official WalkMe Documentation:
Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2:
Smart Walk-Thrus):
"Smart Walk-Thrus can be initiated via Normalink (URL-based triggers), Auto-play (rule-based automatic start), or user selection from the WalkMe Menu, providing flexible options to engage users." The courseAdvancing Your Skills in Building WalkMe Solutionsstates:
"Configure Smart Walk-Thrus to start through Normalinks for direct access, Auto-play for automated guidance, or Menu activation for user-driven initiation, depending on the use case." Options A, D, and E are valid ways to initiate a Smart Walk-Thru.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2: Smart Walk-Thrus.
WalkMe Editor User Guide, "Initiating Smart Walk-Thrus" Section.
Course:Advancing Your Skills in Building WalkMe Solutions, Module 6: Smart Walk-Thru Triggers.
NEW QUESTION # 23
Which two types of WalkMe content can make up an Onboarding Task?
Answer: A
Explanation:
AnOnboarding Taskin WalkMe is a collection of steps or content designed to guide users through a set of actions to complete an onboarding process. The two types of WalkMe content that can be included in an Onboarding Task areSmart Walk-Thrus, which provide step-by-step guidance through processes, and Resources, which link to help articles or external documentation to support onboarding. These content types are versatile and align with the goal of guiding users through critical tasks.
The other options are incorrect:
* SmartTips and Launchers(A) are not part of Onboarding Tasks; SmartTips are field-specific, and Launchers trigger other content.
* Resources and Shuttles(C) are partially correct, but Shuttles only navigate to pages, not guide through tasks.
* Smart Walk-Thrus and Shuttles(D) are also partially correct, but Shuttles are not task components.
Extract from Official WalkMe Documentation:
According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.8: Onboarding Tasks):
"Onboarding Tasks consist of Smart Walk-Thrus, which guide users through processes, and Resources, which provide supplementary help content to complete onboarding." The courseGetting Started with Building WalkMe Solutionsstates:
"Build Onboarding Tasks using Smart Walk-Thrus for process guidance and Resources for additional support, ensuring users have the tools to complete onboarding." Option B, Smart Walk-Thrus and Resources, is the correct answer.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.8: Onboarding Tasks.
WalkMe Editor User Guide, "Creating Onboarding Tasks" Section.
Course:Getting Started with Building WalkMe Solutions, Module 9: Onboarding Solutions.
NEW QUESTION # 24
Your product team has informed you that there is a UI element on the website that has no purpose, is causing user confusion, and they need it removed. They also mentioned that they don't have enough development resources to remove it for at least a few weeks. What WalkMe solution can you build to help resolve this issue?
Answer: A
Explanation:
WalkMe Launchers are on-screen elements that can be configured to trigger actions or content, such as Smart Walk-Thrus, Resources, or Shuttles. A key feature of Launchers is their ability to be customized for visibility and positioning, including the option to make them "invisible" by adjusting transparency settings. This makes them ideal for temporarily covering a problematic UI element without requiring code changes to the underlying website. By placing an invisible Launcher over the unwanted UI element, the Builder can block user interaction with it, effectively "hiding" it until developers can remove it.
The other options are less effective for this use case:
* A mandatory field Launcheris not a standard WalkMe feature; Launchers are not tied to form validation or mandatory fields.
* A Resource to a support articleprovides information but doesn't prevent users from interacting with the confusing UI element.
* A Mini Menuis a navigational tool for accessing content and cannot cover or hide a UI element.
Extract from Official WalkMe Documentation:
According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.3: Launchers):
"Launchers can be customized to be fully transparent using the ghost icon in the WalkMe Editor, allowing them to overlay and block interaction with specific UI elements without being visible to the end user. This is useful for temporarily disabling problematic elements." The courseAdvancing Your Skills in Building WalkMe Solutionsnotes:
"In scenarios where a UI element causes confusion and cannot be removed immediately, an invisible Launcher can be placed over the element to prevent user interaction, serving as a temporary workaround." Option D is the correct solution, as it directly addresses the need to make the UI element inaccessible without requiring development resources.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.3: Launchers.
WalkMe Editor User Guide, "Customizing Launchers" Section.
Course:Advancing Your Skills in Building WalkMe Solutions, Module 5: Temporary Workarounds for UI Issues.
NEW QUESTION # 25
Why is it recommended to disable the multi-language Manual Toggle when using the multi-language Auto- Toggle?
Answer: D
Explanation:
WalkMe's multi-language feature allows content to be displayed in different languages, with two toggle options: Auto-Toggle, which automatically selects the language based on user settings (e.g., browser or account preferences), and Manual Toggle, which lets users manually choose their language. When both toggles are enabled, a user's manual language selection can override the Auto-Toggle's automatic detection, leading to conflicts and inconsistent user experiences. Disabling the Manual Toggle ensures that the Auto- Toggle functions as intended, delivering content in the user's preferred language without interference.
The other options are incorrect:
* Option Ais wrong because the Manual Toggle is not restricted to administrators; it's available to end users.
* Option Bis misleading, as there's no evidence that Manual Toggle consumes significantly more resources.
* Option Dis incorrect, as neither toggle typically causes unexpected page refreshes.
Extract from Official WalkMe Documentation:
According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.8: Multi-Language Support):
"When using Auto-Toggle for multi-language content, it is recommended to disable the Manual Toggle to avoid conflicts. Manual selections by users can override Auto-Toggle settings, leading to inconsistent language display." The courseAdvancing Your Skills in Building WalkMe Solutionsstates:
"To ensure a seamless multi-language experience, disable the Manual Toggle when Auto-Toggle is active.
This prevents user overrides that could disrupt the automatic language detection process." Option C correctly explains the recommendation to disable the Manual Toggle to prevent conflicts.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.8: Multi-Language Support.
WalkMe Editor User Guide, "Multi-Language Configuration" Section.
Course:Advancing Your Skills in Building WalkMe Solutions, Module 11: Managing Multi-Language Content.
NEW QUESTION # 26
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